Refund Policy

You can request a full refund of any order within 14 days of the purchase date, for any reason. You do not need to explain why. This covers book formatting and any add-ons, such as additional covers, a translated edition or a publishing kit.

Our orders are processed by Paddle.com, our online reseller and Merchant of Record, which issues refunds. To request one, you can either:

• reply to the receipt email that Paddle sent you, or find your order at paddle.net; or
• write to us at hello@yourbookready.com from the email address you used for the purchase, and we will arrange the refund with Paddle.

Refunds are made to the original payment method, for the full amount you paid, including any tax. Paddle usually processes a refund within a few business days, and your bank or card issuer may take up to 10 business days to show it. Once an order is refunded, we may disable access to it in your dashboard.

After 14 days, refunds are not normally available. If something is wrong with your files, contact us at any time: we will help you fix it or, if it cannot be fixed, refund you.

This policy is in addition to, and does not limit, any rights you have under the consumer protection law of the country where you live. See also our Terms of Service.

Questions about refunds can be sent to hello@yourbookready.com.